PRIVACY POLICY

Last updated: 16 October 2026

SOLAR-IN respects your privacy. This policy explains which personal data we process when you visit our website, request information or work with us, why we process it and what rights you have.

Section 1: Who is responsible?

SOLAR-IN is a brand of EAGLEI VOF, the data controller for the processing described below.

Registered office: Dieplaan 65 bus 44, 3600 Genk, Belgium
Enterprise number: 0794.780.683
Email for privacy enquiries: info@solarin.be
Website: https://www.solarin.be

This policy covers our website, commercial enquiries and business customer and partner relationships. Separate applications or third-party services may also be subject to their providers’ own privacy policies.

Section 2: Which personal data do we process?

Depending on your contact with us, we process:

Your name, job title, company name, email address and telephone number.
Your business address and enterprise or VAT number, where needed for professional partner registration, quotations or orders.
The contents of your enquiry, project information, product interests and relevant contact and follow-up notes.
Information about quotations, orders, deliveries, invoices, payments, technical support and warranty requests.
Technical website data, such as your IP address, browser information and security logs.
Cookie and consent records, and any usage or advertising data processed according to your consent and our cookie settings.

We request only the information needed for the relevant purpose. Please do not include sensitive personal data or unnecessary information about other people in your enquiry.

Section 3: How do we obtain your data?

We receive data when you complete a website or advertising form, email or call us, send a WhatsApp message, request a quotation or place an order.

For relevant business contacts, data may also come from your company website, public business registers or a business introduction. When we use data from another source, we inform you about that source and the purpose of processing, no later than our first contact or within the applicable statutory period.

Section 4: Why do we process data, and what is the legal basis?

Enquiries and quotations

We handle your enquiry, provide requested product information and discuss a possible collaboration. Where you are personally the prospective contracting party, the legal basis is taking steps at your request before entering into a contract. For company contact persons, we rely on our legitimate interest in managing business enquiries and relationships.

Orders and services

We use necessary data to process orders, arrange delivery and provide support and warranty services. The legal basis is performance of a contract or, for business contact persons, our legitimate interest in fulfilling the contract with their organisation.

Administration and legal obligations

We process data for bookkeeping, invoicing and other mandatory administration on the basis of a legal obligation.

Security and business follow-up

We process limited data to secure our website and communications, prevent misuse and follow up relevant business contacts. We rely on legitimate interests, taking your rights and reasonable expectations into account.

Optional marketing and tracking

Where consent is required, we obtain it in advance. For marketing lawfully permitted on another legal basis, we respect your right to object and the rules applicable to the communication channel. Legitimate interest is not, by itself, blanket permission to send unsolicited emails or make unsolicited calls.

Providing data is generally voluntary. Without the necessary contact, order or invoicing information, we may be unable to handle your enquiry or order. Optional marketing consent is not a condition for requesting information.

Section 5: Commercial communications

When you request information, we may reply and carry out relevant follow-up concerning your specific enquiry. This does not automatically subscribe you to a newsletter.

You may withdraw marketing consent or object to direct marketing at any time. Use the available unsubscribe option, reply to our message or contact info@solarin.be. We will stop the relevant marketing and, where necessary, retain only the minimum information needed to respect your choice.

Section 6: Who receives your data?

Only authorised people receive access for their work. Where necessary, we use service providers for website hosting, forms, email, office software, secure storage, administration and business follow-up.

Our website uses Wix. We also use Meta platforms, including Facebook, Instagram and WhatsApp, for advertising enquiries and communications. These providers may process certain data for their own purposes under their own privacy policies.

Necessary data may be shared with carriers, payment service providers, accountants or technical service providers to fulfil an order or provide support. Processors acting on our behalf must operate under appropriate data protection arrangements.

If you ask us to forward your project enquiry to an independent installer, we share only the necessary contact and project information and tell you who will receive it.

We do not sell your personal data. Other disclosures take place only where there is a valid legal basis, such as a legal obligation.

Section 7: Processing outside the European Economic Area

Some service providers process data outside the European Economic Area (EEA). Wix describes processing in Israel and possible storage or processing in the United States and other countries.

Appropriate legal safeguards must apply to these transfers, such as an applicable adequacy decision or the European Commission’s Standard Contractual Clauses, together with additional measures where needed. Using our website does not constitute blanket consent to international transfers.

You may contact info@solarin.be for information about relevant transfers and safeguards, and how to obtain a copy of those safeguards.

Section 8: Cookies and similar technologies

Strictly necessary cookies support functions such as the website’s technical operation, security and remembering your cookie choices.

Other cookies and similar technologies, including non-essential analytics or advertising tracking, may be activated only after you have given consent. Continuing to browse does not constitute consent.

Through the cookie settings, you can accept or reject optional categories and later change or withdraw your consent. Rejecting optional cookies does not prevent you from viewing ordinary website content or submitting an enquiry.

Our website uses Wix services for technical operation and security, and Usercentrics for managing cookie preferences. Google Tag Manager and Google advertising and conversion-measurement services are also configured on the website.

Optional marketing cookies require your consent. You can accept or reject optional categories through the cookie banner and subsequently change or withdraw your consent through the website’s cookie settings.

Section 9: How long do we retain data?

We retain personal data for no longer than necessary for the relevant purpose.

Enquiries that do not result in a customer relationship: a maximum of 12 months after the last substantive business contact, unless you request further follow-up or retention is necessary for a specific legal matter.
Customer, order and service records: during the relationship and afterwards for as long as needed for outstanding obligations, applicable warranties, disputes or statutory limitation periods. We retain only the data necessary for those purposes.
Invoices and mandatory administrative documents: for the applicable statutory retention periods.
Cookie data: according to the periods in the current cookie inventory. Technical security logs: only for as long as necessary to detect, investigate and resolve security incidents.
Unsubscribe records: a limited suppression record for as long as needed to prevent further unwanted marketing.

Section 10: Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access and unlawful use. Access is limited to what is needed for the relevant work.

Section 11: Your rights

Depending on the processing and applicable legal conditions, you have rights of access, rectification, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests. For direct marketing, we respect your objection without further balancing of interests.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Send your request to info@solarin.be. We respond without undue delay, normally within one month. If an extension is necessary, we inform you within that month of the reason and the additional period. Where we have reasonable doubts about your identity, we may request only the additional information necessary to handle your request securely.

Erasure may not be possible where data is still needed for a legal obligation or legal claim.

Within the business services described above, we do not make decisions based solely on automated processing that have legal or similarly significant effects on you.

You may lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, at: https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen

You may also contact the competent supervisory authority in the country where you live or work.

Section 12: Changes to this policy

We update this policy when our services, data processing or applicable rules change. The current version is published on this page. Where necessary, we inform affected individuals separately about significant changes. An updated notice does not automatically constitute consent to new purposes.